Return & Replacement Policy

1. What may qualify

• A parcel that appears opened or tampered with before the customer opens it.
• Visible transit damage, missing contents, or a product different from the invoiced item.
• A product that is dead on arrival or has a verified manufacturing defect.
• A product materially different from the description or written specification agreed at purchase.

2. Evidence for parcel-condition claims

For visible damage, tampering, missing contents, or an incorrect item, one continuous, clear, uncut unboxing video is the primary evidence. It should begin with every side of the sealed parcel and readable shipping label, then show the complete opening and first inspection of every item without pauses or edits.

Also provide clear photographs of the outer parcel, internal packaging, product, serial number, and issue. If the recording is missing or does not show the parcel before opening, we may be unable to establish when the issue occurred and may decline the claim unless courier records, inspection, or other reliable evidence establishes it.

3. DOA and technical defects

An unboxing video may not prove a technical fault. We may request the serial number, system configuration, connection or installation video, safe troubleshooting, testing with compatible known-working parts, or an inspection or report from a distributor, manufacturer, or authorized service centre.

Opening a claim or receiving return instructions does not itself approve a replacement. Eligibility is confirmed after the available evidence and product condition are verified.

4. How replacement works

For an eligible verified claim, the first remedy is the same model, subject to availability. An equivalent product may be offered only with the customer's agreement. A monetary refund remains available where required by law or where an eligible replacement cannot reasonably be supplied.

Do not ship or hand over a product until SabkaPc provides written return authorization and packing or pickup instructions. Unauthorized parcels may be refused because they cannot be linked safely to a claim.

5. Return condition

• Return the product with its retail box, protective packaging, manuals, cables, accessories, warranty cards, labels, bundled items, and invoice.
• Keep serial-number, warranty, distributor, and tamper labels intact.
• Do not write on or attach tape, glue, courier labels, or adhesive directly to the product or retail box. Place the retail box inside another protective box.
• Back up personal data before returning any storage device or system. Inspection, service, or replacement may erase data.

6. What is not covered

• Change of mind, appearance preference, a better price elsewhere, or an opened product that works correctly and matches the order.
• A customer ordering error or incompatibility where the listing and SabkaPc's written pre-sale guidance were accurate.
• Damage after delivery caused by installation, bent pins, scratches, liquid, burns, power conditions, unsuitable components, misuse, modification, overclocking outside supported limits, neglect, or inadequate ventilation.
• Removed, altered, defaced, or mismatched serial, distributor, warranty, or tamper labels.
• Software, driver, operating-system, configuration, or performance-expectation issues where the hardware is not defective.

7. Courier handling

Packing, dispatch, delivery coordination, inspection, and post-sales handling may involve independent logistics or service providers. SabkaPc does not control courier vehicles, staff, routes, handling, or delay events.

Customers should still report shipment problems to SabkaPc. We will coordinate the evidence review and relevant claim. Arrangements between service providers do not remove a remedy that applicable consumer law requires.

8. Manufacturer warranty

After the initial replacement-review period, the warranty shown for the specific product normally follows the manufacturer or distributor process. SabkaPc can assist with the invoice and coordination, while testing and final warranty decisions may be made by the relevant brand, distributor, or service centre.

9. Contact and escalation

Start every order, delivery, replacement, cancellation, or privacy request through SabkaPc at contact@sabkapc.com, +91 97690 53991, or +91 75069 11510. Please include your order number and the email or phone used for the order.

SabkaPc is your coordination point and will work with the relevant fulfilment, courier, distributor, manufacturer, or service team as the issue requires.